What types of personal information we collect?

We will only collect information that is reasonably necessary for us to perform our functions and activities with the services you wish to use, and otherwise as permitted by law.

Personal information we collect may include name, address, postal address, email address and telephone numbers of you or others. Other information we collect from you may include property owner and landlord names and details, tenant names and details, information you choose to disclose to us from time to time and information necessary for us to provide information. 

How we collect your personal information?

We collect personal information about your directly from you in person, in documents you provide us, from telephone calls, emails, mail, through your access and use of our website, and from information we record about transactions you make. We also retain records of our interactions with you (including by telephone, email, mail and online.)

How we store your personal information?

We keep personal information in physical form and electronic records at our premises. In some cases, we may engage third party service providers to store records on our behalf (including cloud storage providers.)

We also retain records of our interactions with you (including by telephone, email, mail and online), your transactions history and your enquiries or complaints.

When is your personal information disclosed?

We may share personal information between the Bradly Michaelides and related entities listed above in this policy, and we may disclose personal information outside the Bradley Michaelides and related entities as required by law or regulations. Some of the parties to whom we disclose personal information may be located outside Australia. 

How we use your personal information?

We will use your personal information for the purposes at the time of collection which it was provided to us, to communicate with you and deal with or investigate complaints or enquiries, and otherwise as described in this privacy policy and as permitted or required by law.

While we sometimes share personal information with companies, we do business with (for the purpose of providing you with services), we will not sell or disclose personal information to any person or organisation for any other purpose without your consent.

We will not sell your personal information for marketing purposes to any other person or organisations without your consent.

Why we collect personal information?

The purpose for which we collect and use your personal information will depend on the circumstances in which we collect it. For example, we may collect personal information about you so that we can do business together, to provide you with access to information and services, consider applications and approaches you make to us and to maintain your contact details. We may also collect, use and disclose your personal information for the purposes for which we collected it (and related purposes which would be reasonably expected by you), for the purposes for which you have consented and as otherwise authorised or permitted by law.

If you do not provide the personal information we request, we may not be able to process your request or provide you with the same level of service.

Social networking services

We use social networking services such as Facebook to talk with the public. When you talk with us using such services, we may collect your personal information in the course of communicating with you and the public via these social networking services. We recommend that your exercise discretion in deciding what information to share using social networking services, and we also recommend that you utilize applicable privacy settings to control who is able to view such content. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for these services on their websites. 

How we protect your personal information?

We use security procedures and technology to protect the information we hold. We update and monitor our security technology on an ongoing basis.

How to access or correct your personal information, or make a privacy complaint?

We take reasonable steps to ensure that all information is as accurate as is possible.

You may request access to personal information that we hold, and you may ask us to correct your personal information, if you find that it is not accurate, up-to-date or complete. You can submit your request using the contact details at the end of this privacy policy.

To protect your privacy and the privacy of others, we will generally need evidence of your identity before we can grant you access to information about you or change it.

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, you have the right to submit a complaint to us using the contact details at the end of this privacy policy, or on our website.

We take all complaints seriously and will respond to your complaint within a reasonable period. Please provide us with as much details as possible so that we can fully consider your question, concern or compliant.